Store Policy on Returns & Exchange

We deliver our frozen products in either a temperature-controlled freezer truck or a cooler box with sufficient dry ice.

The gelato/popsicles that you will receive are in excellent condition and ready to be enjoyed immediately or stored in your freezer for no more than six months.

Please note that given the perishable nature of the gelato, all sales are final. We encourage customers to inspect the quality and completeness of their orders at the time of delivery.

Once you (or a third party representing you) have received and signed for your delivery, we are unable to exchange or refund your order.

Cancellations may be made with at least 2 business days notice. If the notice is less than 2 business days and your order has not yet been shipped, there will be a 50% cancellation fee. If your order has already been shipped, we are unable to cancel it.

If for any reason you are not satisfied with your purchase from Momolato, you may contact us at hello@momolato.com to discuss.

Last modified: 09/11/2022